Team Member – Customer Service (Oudtshoorn, Western Cape)

A customer-focused retail/food-service outlet in Oudtshoorn is looking for a reliable and friendly Team Member to provide fast, accurate service and assist with day-to-day store operations. The role includes serving customers, taking orders, handling payments, managing stock, and keeping the store clean and organised.

Responsibilities

• Welcome customers with a friendly attitude

• Recommend specials, promotions, and menu items

• Assist with customer queries and complaints

• Maintain excellent customer service standards

• Communicate with supervisors and colleagues

• Operate the cash register or POS system

• Process cash, card, and digital payments

• Perform cash-ups and balance the till

• Pack, label, box, or wrap customer orders

• Follow company policies and store procedures

• Receive, verify, and unpack new stock

• Assist walk-in, phone-in, and window orders

• Ensure orders are accurate and well-presented

• Serve beverages (e.g., coffee, sodas)

• Keep the front-of-house area clean and organised

Requirements

• Matric

• English-speaking

• Must live within 15 km of Oudtshoorn

• Clear criminal record

Preferences (Not Required)

• Experience as a Cashier, Team Member, Crew Member, or Front of House

• Age 28–37 preferred

Application Process

You will be required to complete the following during your application:

Assessment:

• YUM KFC Team Member Test

Application Questions:

• In which area do you currently live?

• Have you used a POS or cash register before?

• If the register runs out of receipt paper, what should you do?

• How do you assist customers in person and on the phone?

• How do you handle a customer complaint?

• How do you manage multiple tasks during busy periods?

• How do you ensure orders are accurate?