STORE MANAGER (KENILWORTH MALL)

JOB DESCRIPTION

This role is focused on driving store performance, managing operations efficiently, and leading a high-performing retail team. The position requires a strong balance between sales execution, cost control, customer experience, and people management.

Key Responsibilities:

Drive turnover to ensure sales targets are consistently achieved.

Control and manage expenses in line with company expectations.

Monitor stock losses and ensure shrinkage remains within company standards.

Manage people processes including recruitment, staff development, employee relations, and performance management.

Execute in-store merchandising strategies and maintain visual standards.

Ensure high levels of customer satisfaction by delivering on customer service strategies and meeting customer needs.

Qualifications & Experience:

Matric certificate (required).

Minimum of 3 years retail experience, including at least 1 year in a store leadership role.

Skills Required:

Builds customer loyalty and maintains strong relationships.

Delivers effective customer service and enhances customer experience.

Understands and applies customer value management.

Maintains a strong customer-focused approach.

Presents solutions clearly and effectively.

Initiates and manages sales conversations with confidence.

Understands buying influences and customer decision-making.

Uses digital communication tools effectively to engage customers.

Handles customer resistance professionally.

Manages the full sales process from start to finish.

Navigates customer challenges and provides solutions.

Strong negotiation and selling skills.

Planning and organizing abilities.

Knowledge and application of policies and procedures.

Strategic sales planning and execution.

Strong leadership capability.

Behaviours:

Action Oriented – Takes initiative and approaches new challenges with urgency and enthusiasm.

Builds Networks – Develops and maintains strong internal and external relationships.

Customer Focus – Understands and meets customer expectations effectively.

Directs Work – Plans, organizes, and leads team activities to achieve results.

Drives Engagement – Motivates and inspires teams to perform at a high level.

Ensures Accountability – Takes responsibility and holds others accountable for performance.

Optimizes Work Processes – Continuously improves efficiency, quality, and effectiveness.

Values Differences – Respects and appreciates diverse perspectives and backgrounds.

Preference will be given, but not limited to, candidates from designated groups in line with the Employment Equity Act.