Inbound & Outbound Call Centre Agent

Contract: 3-Month Contract
Start Date: Immediate
Working Hours: Shift-based schedule between Monday and Sunday, 09:00 – 18:00 (including weekends and public holidays)

About the Role

We are looking for energetic and customer-focused Inbound and Outbound Call Centre Agents to join our team on a 3-month contract. This role is suited to individuals with strong communication skills, excellent attention to detail, and the ability to perform in a fast-paced, international contact centre environment.

Minimum Requirements

• 6–12 months’ call centre experience (inbound, outbound, or blended)
• Excellent verbal and written communication skills
• Fluent in English with a neutral accent (essential for international clients)
• Strong computer literacy, including a minimum typing speed of 30 WPM with high accuracy
• High attention to detail and strong data capturing ability
• Matric (Grade 12) – required
• Clear criminal record (verification checks will be conducted)
• Willingness to work shifts, weekends, and public holidays

Key Duties and Responsibilities

Inbound Call Handling

• Answer incoming calls in a professional and efficient manner
• Assist customers with enquiries, product information, troubleshooting, and support
• Resolve customer queries within agreed timeframes and escalate where necessary
• Accurately log all customer interactions on the system

Outbound Calling

• Conduct outbound calls for follow-ups, surveys, verifications, and sales campaigns
• Update and maintain accurate customer records
• Meet daily and weekly call targets and performance KPIs

Customer Service and Communication

• Deliver high-quality customer service using a friendly and solution-driven approach
• Communicate clearly and professionally with international clients
• Handle difficult situations with patience, empathy, and professionalism

Administration and Data Accuracy

• Capture customer information and case notes accurately with zero errors
• Process requests, follow-ups, and documentation according to company procedures
• Maintain strict data confidentiality and compliance standards

What We Offer

• Immediate start
• Exposure to an international client base
• Supportive and professional working environment
• Opportunity to develop and grow within the call centre industry

Desired Work Experience

• 1 to 2 years

Desired Qualification Level

• Grade 12 / Matric